The San Antonio Public Library developed a strategic plan to provide a cohesive vision and direction for library services in our community.
The San Antonio Public Library plays a critical role in the quality of life and continued growth of San Antonio. As the City’s educational arm, the library system is directly tied to our collective goals of business recruitment and economic development; community and neighborhood revitalization; and literacy and educational achievement. The San Antonio Public Library understands its important role and desires to be a relevant service organization by anticipating the future and adapting accordingly so the Library can continue to be a responsive service organization.
A consulting team led by KGBTexas and The Ivy Group, which has consulted for more than 50 library systems across North America, drew on best practices and innovations from high-achieving libraries around the country and a thorough market analysis of the Library’s service areas to guide the strategic planning process. The resulting plan recommened strategic initiatives to enhance customer service, increase operational efficiencies and maintain relevance through adaptation of emerging technologies.
The strategic planning process encompassed the following:
The six Work Group areas of strategic focus, resulting from the surveys and comprehensive market analysis were:
Sixty staff members from throughout the organization made a commitment to actively participate in the Work Groups. Work group participants met multiple times during early 2011 to formulate goals and strategies to address their designated area of focus.
During the week of April 18, 2011, Work Group participants presented goals and strategies addressing their designated area of focus to the Library Task Force.
The task of the Library Task Force was to confirm goals, project parameters and time lines with milestones. Also, the Library Task Force helped identify internal and external sources of information and made recommendations to the Work Group action plans. Members of the Library Task Force consisted of the management team.