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COVID-19

Coronavirus Disease 2019 (COVID-19) Pandemic Information

Extended Services Now Available

As of November 4, 2020, the San Antonio Public Library has moved into Phase 3 of its four-phased approach of returning to full service. Contact-free pickup and computer sessions by appointment are available at all locations (Forest Hills and McCreless have adjusted hours and services during renovation; San Pedro will be closed during renovation). 

Please note, services are subject to change based on local health guidance.

Hours for Contact-Free Pickup at all locations except for Forest Hills, McCreless and San Pedro

Tuesday 12PM - 7PM
Wednesday - Saturday 10AM - 5PM

Hours for public computer one-hour sessions by appointment at all locations except for Forest Hills, McCreless and San Pedro*

Tuesday 3PM - 7PM
Wednesday - Saturday 1PM - 5PM

*Forest Hills will be undergoing renovations beginning September 29, 2020 and continuing through January 2021. McCreless will be undergoing renovations beginning November 4, 2020 and continuing through March 2021. During that time, Contact-Free Pickup will be available during these hours:
Tuesday 3PM - 7PM
Wednesday 
11AM - 3PM
Thursday 11AM - 3PM
Saturday 11AM - 3PM

San Pedro will be closed for renovations from December 1, 2020 to late March 2021. Interim services will be available at Central Library and Landa Branch Library. 

Other services:

* Free Wi-Fi available outside of 29* Library locations, 7:30AM to 10:30PM daily. 

* Digital library card sign-up at mysapl.org and physical card pick-up available.

* Online programming is available at mysapl.org/events.

* Library staff members are available by phone at 210-207-2500 and by chat at ask.mysapl.org, Monday – Saturday, 9AM – 5PM

How it works

To place items on hold, search the catalog or call 210.207.2500.

We are operating with limited staff to follow social distancing guidelines. We will fill your holds as quickly as possible, but wait times may be longer than usual. Thank you for your patience.

Holds that were available before the closure are still available even though they might not be showing up in your account. If you have questions please call your local library.

Please follow social distancing guidelines while waiting for your checkout to be processed. Stay at least six feet away from other people, and avoid gathering in groups.

Contact-Free Pickup

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All SAPL branches and the Central Library are offering contact-free pickup except for the Kampmann Library Portal at the Briscoe Museum. The Potranco Holds Locker is not an option for use at this time.

First step: Place items on hold. Materials can be placed on hold online using a library account at mysapl.org or by calling your local library branch.

Second step: Wait for a notification. A notification will be sent by email or phone when items are ready for pick-up. You can also call your local branch for a confirmation by phone that your items are ready for pick-up.

Third step: Pick up your holds. Visit your library location to pick-up your items on hold. Upon arrival, call your library and provide your library card number. Library staff will check out your items and then bring them outside and place them on a table next to the entrance.

What if I need special accommodations due to a disability or other reason? 
We have a variety of ways to contact library staff including by phone (local branch number or Central at 210-207-2500), chat at ask.mysapl.org or text 210-591-7445. If there is something else we can do to help, please let us know. 

 

Computer Use

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Hours for public computer one-hour sessions by appointment at all locations except for Forest Hills and McCreless*

Tuesday 3PM - 7PM
Wednesday - Saturday 1PM - 5PM

*Forest Hills will be undergoing renovations beginning September 29, 2020 and continuing through January 2021. McCreless will be undergoing renovations beginning November 4, 2020 and continuing through March 2021; San Pedro will be undergoing renovations beginning December 1, 2020 and continuing through March 2021. Public computers are not available at these locations during renovations.

To set up an appointment, give us a call 24 hours before you would like to use a computer. Staff can help you to make an appointment for a one hour computer session. Sessions are limited to one per day per person.

Appointments are limited to two people using one computer at a time. This is to ensure social distancing can be maintained. Areas of the library other than the computer stations cannot be accessed and collections are not available for browsing.

A library card is not required to use a computer, but we are asking our customers to follow a few guidelines:

  • A mask is required to be worn by everyone over the age of 10.
  • A health screening, including questions regarding symptoms and a temperature check, will occur.
  • Use the provided hand sanitizer before entering the building. Maintain at least 6 feet from staff and other users at all times.

If you need an accommodation, please speak with a staff member when you call to make the computer appointment.

For contact-free book pickup please wait until you receive a notice through email or phone informing you that your items are available for pickup. You can check your account online, or call your library. Please have your library card number available when you call.

FAQ

Need more information? Visit our FAQ!