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Community Assistance

Information about public and private sector organizations and programs

SAWS

SAWS has a Winter Storm Recovery Page for questions you may have and helpful resources:  SAWS Winter Recovery Resources

  • SAWS Customer Service

    210-704-SAWS (7297)

    8 a.m. – 5 p.m. | M-F

  • SAWS Water and Sewer Emergencies

    210-704-SAWS (7297)

    24 hrs / 7 days a week

CPS Energy

CPS Energy has a Storm Update page with information on Outages and other useful storm information: CPS Storm Updates

CPS Electric or Gas Emergency?
Call 210-353-HELP (4357)

Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333

Utility Assistance

The City of San Antonio has a utility assistance program, for more information and links to the electronic and paper application see this link:  https://www.sanantonio.gov/humanservices/FinanceEmergency/UtilityAssistance

CPS Energy has the REAP Program for help paying your electrical bill, for more information and to apply see this link: https://cpsenergy.com/utilityassistance

SAWS has committed to providing relief for Winter Storm water bills, for more information see this link.  https://www.saws.org/saws-providing-water-bill-relief-to-all-customers/

By direction of Mayor Ron Nirenberg and in partnership with SAWS, the San Antonio Area Foundation has set up a charitable fund, the Community Pipe Repair Program Fund (“CPR Fund”), to assist low-income households with plumbing repairs resulting from the recent snowstorm and freezing temperatures.

Individuals and families will apply for assistance from the CPR Fund directly through SAWS, who will screen their customers to evaluate needs and the appropriate response based on household income. The repair program will be administered by SAWS until all funds are exhausted.  The program will prioritize emergency pipe repair that risks causing harm to life, health or safety of the occupants.  The page below allows residents to donate to help those in need online or by mail.   https://saafdn.org/cpr/

The Texas Comprehensive Energy Assistance program is available to Texas residents: You must be a resident of Texas and you must need financial assistance with home energy costs. A person who participates or has family members who receives SSI or certain Means Tested Veterans Program payments, automatically meets the eligibility requirement. 

For more info: https://www.benefits.gov/benefit/1579 or call toll free at 1-877-399-8939 between 8 a.m. and 5 p.m., Monday through Friday.